Question 1

How does installation work?

Accepted Answer

We handle everything. A professional technician arrives at your home, installs your Pluvia, tests the system, and walks you through every feature. The whole process takes around 30 minutes. No plumber, no tools, no cost — installation is free with every order.

Question 2

Do I need a plumber for installation?

Accepted Answer

No. Pluvia is a countertop unit — it sits on your worktop and connects to your tap with an adapter. No permanent plumbing changes, no drilling, no mess. Our technician handles the full setup for free.

Question 3

What contaminants does it remove?

Accepted Answer

Pluvia's 4-stage reverse osmosis system removes up to 99.9% of chlorine, lead, mercury, fluoride, arsenic, nitrates, bacteria, viruses, microplastics, and pharmaceutical residues. Every drop is NSF/ANSI 58 certified.

Question 4

How often do filters need replacing and what do they cost?

Accepted Answer

Pluvia uses two filters: the CAC filter lasts 6 months, and the ROC membrane lasts 12 months. A replacement set costs £99. With Smart Service, fresh filters are auto-delivered before yours expire — included at no extra cost.

Question 5

How does hot and cold water work?

Accepted Answer

Pluvia dispenses instant hot water up to 95°C and chilled water down to 5°C — on demand. No kettle, no fridge, no waiting. The heating element only activates when you dispense, so there's no standby energy waste.

Question 6

How much electricity does it use?

Accepted Answer

Around 0.5 kWh per day with typical use — roughly 8p. The heating element only draws power when you dispense hot water. The cooling system uses electric chip technology, which uses a fraction of the energy of compressor-based coolers.

Question 7

What's included in the 1-year warranty?

Accepted Answer

Our comprehensive warranty covers all manufacturing defects, electrical components, and the RO membrane. We also offer free technical support and a 30-day money-back guarantee.

Question 8

How much water is wasted during filtration?

Accepted Answer

Pluvia operates at a 2:1 pure-to-waste ratio — for every 2 litres of purified water, 1 litre is flushed. That's up to 75% less waste than the industry standard.

Every answer. Zero surprises.

Getting Started

How does installation work?

Do I need a plumber for installation?

Will it work with my tap?

Water & Filtration

What contaminants does it remove?

How much water is wasted during filtration?

How often do filters need replacing and what do they cost?

Your Pluvia

How does hot and cold water work?

How much electricity does it use?

Service & Support

What’s the warranty and return policy?

What is Smart Service?

Stop paying for water that isn't pure.