Protected from day one.
Every Pluvia includes 1 year of Smart Service at no extra cost. That means full repair coverage, automatic filter replacements, and priority support — from the moment it's installed.
What's covered.
Your 1-year Smart Service warranty covers everything you need to keep your Pluvia running perfectly.
Full repair coverage
If something breaks from normal use, we fix or replace it. A replacement unit is sent to you during service so you’re never without pure water.
Filter replacements
Your CAC filter replacement is auto-delivered at 6 months, included in your free year. The ROC membrane is due at 12 months — to receive it, continue Smart Service after Year 1. No tracking, no reordering.
Free re-installation
Moving house? We’ll send an expert to install your Pluvia at your new address, free of charge.
Priority support
Skip the queue. Get direct access to our London-based support team when you need help.
Replacement unit during service
If your Pluvia needs repair, we send a replacement so you’re never without clean water. Not even for a day.
What's not covered.
Full transparency. Here's what falls outside warranty protection.
Accidental damage
Physical damage from drops, impacts, or spills is not covered.
Misuse or neglect
Damage caused by using the unit outside its intended purpose or failure to follow care instructions.
Self-installation or third-party fitting
Only installations performed by MonsoWater experts are covered. Self-installation voids your warranty.
Unauthorised modifications
Any alterations, repairs, or modifications not performed by MonsoWater void coverage.
After Year 1.
Your first year is on us. After that, keep everything covered for less than £1 a day.
Continue Smart Service for £25/month.
When your free year ends, Smart Service continues at £25/month. Every benefit stays active — repairs, filters, re-installation, priority support. Cancel anytime.
If you don't continue: Smart Service is a yearly commitment with monthly payments. When your year ends, warranty coverage, filter deliveries, and all benefits stop.
Re-subscribe anytime: you can restart Smart Service whenever you choose to restore full coverage.
How to make a claim.
Covered in your first year. After year 1, warranty claims require an active Smart Service subscription.
Contact us
Reach out via live chat, email, or phone with your order number and a description of the issue.
Diagnosis
Our team will troubleshoot remotely and identify the problem — most issues are resolved here.
Resolution
We'll arrange a repair, replacement unit, or engineer visit at no cost to you.
Timeline
Most claims are resolved within 48 hours. Replacement units shipped next working day.
Explore more
Stop paying for water that isn't pure.
Every day without Pluvia is another day drinking unfiltered tap water. Switch once — save £4,500+ over 5 years.
or £100/mo for 12 months
Try it 30 days. Full refund if you're not convinced.