Your privacy matters to us.

We collect information you provide directly when you place an order, create an account, subscribe to our newsletter, or contact our support team. This includes your name, email address, phone number, delivery address, and payment details.

We also collect information automatically when you visit our website, including your IP address, browser type, device information, pages visited, and how you interact with our site. We use cookies and similar technologies for this purpose.

We use your personal data to process and fulfil your orders, provide customer support, send order updates and delivery notifications, and manage your Smart Service subscription if applicable.

With your consent, we may send you marketing communications about new products, offers, and water quality tips. You can opt out at any time by clicking the unsubscribe link in any email or contacting us directly.

We also use anonymised data to improve our website, understand how customers use our products, and develop new features.

We share your information only when necessary to fulfil our services. This includes payment processors to handle transactions securely, delivery partners to ship your orders, and our customer support platform to manage enquiries.

We never sell your personal data to third parties. We never share your information for marketing purposes without your explicit consent.

We use industry-standard security measures to protect your personal information, including SSL encryption for all data transmission, secure payment processing through PCI-compliant providers, and restricted access to personal data within our team.

While no method of transmission over the internet is 100% secure, we take every reasonable precaution to protect your data.

Our website uses cookies to remember your preferences, keep items in your shopping bag, analyse site traffic, and deliver relevant content. Essential cookies are required for the site to function. Analytics and marketing cookies are only set with your consent.

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

Under UK data protection law (UK GDPR), you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to processing of your data, request restriction of processing, and data portability.

To exercise any of these rights, contact us at support@monsowater.com. We will respond to your request within 30 days.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Order data is retained for 6 years for tax and legal compliance. Marketing preferences are retained until you withdraw consent. Website analytics data is anonymised after 26 months.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your data, we’re here to help.