Delivered by experts. Guaranteed to satisfy.
No DIY. A trained MonsoWater expert brings your Pluvia to your installation appointment, installs it, and makes sure everything works perfectly — all in one visit.
From order to pure water.
Four steps. One visit. Zero effort on your part.
Order received.
We receive your order, and our installations team will be in touch shortly to arrange your installation.
Installation scheduled.
Our team contacts you to book a convenient installation slot. We aim to schedule within 7 days of your order.
Expert installation.
A trained MonsoWater technician arrives at your home with your Pluvia. They install, connect, and test the entire system — takes around 30 minutes. We’ll also take away your old water purifier, whatever its make, free of charge — just let us know when you order or before your appointment.
You’re live.
Your technician walks you through every feature, answers your questions, and makes sure pure water is flowing before they leave.
30-day money-back guarantee.
Try Pluvia for a full month. If it's not for you, we collect it and refund what you paid for it.
No risk. No pressure. No reason needed.
You have 30 days from the day your new Pluvia is installed to decide. If it isn't right for your home, schedule a return and we handle the rest. As long as it's had normal use and comes back with the parts we supplied, you get back the price you paid for it and any installation charge. Its Smart Service ends, and we refund any Smart Service payment for the period after the return.
The guarantee covers new Pluvia appliances only — not filters, accessories or paid Smart Service terms. It comes on top of your legal rights, including your 14-day right to cancel below, and you can use whichever is better for you. Section 13
Schedule your return.
Contact us within 30 days of installation. We’ll arrange a collection time that suits you.
We collect from your home.
Our expert comes to you, disconnects the unit, and takes it away free of charge. We leave your plumbing safe and watertight. We can’t repair the holes made for installation, but we cover them with silicone colour-matched to your worktop. No packaging, no post office, no hassle.
Your money back.
We refund the price you paid for your Pluvia and any installation charge within 14 days of collection, to your original payment method.
Your 14-day right to cancel.
Ordered online, by phone or at home? You can cancel within 14 days without giving a reason. It's your legal right, and it covers filters and accessories as well as Pluvia.
When the 14 days run.
For goods, including a Pluvia with installation, 14 days from the day they’re delivered. For a service-only contract, such as a repair or a paid Smart Service term, 14 days from the day the contract is made.
How to cancel.
Email support@monsowater.com, or write to MONSO LIMITED, trading as Monso Water, Unit 1, Palm Tree Court, 4 Factory Lane, London, N17 9FL. You can use the model cancellation form in our Terms, but you don’t have to.
If your Pluvia is installed.
We disconnect and collect it free of charge, and we don’t charge you for the installation. We leave your plumbing safe and watertight, and cover the installation holes with silicone colour-matched to your worktop (we can’t repair the holes themselves).
Filters and accessories.
Unused filters, parts and accessories can be returned too. We’ll tell you how, and we pay the cost of the return. A sealed filter may not be returnable once its seal is broken, for hygiene reasons. If anything is faulty, your rights don’t depend on whether the packaging has been opened.
Your refund.
We refund everything you paid under the cancelled contract within 14 days, using your original payment method, with no fee. Where goods have been delivered, the 14 days start when we collect them, get them back or you show us you’ve sent them back, whichever is first. We only make deductions the law allows, such as for handling beyond what’s needed to check the goods.
Full details of your right to cancel are in Section 12 of our Terms, and the model cancellation form is in Section 24.
Explore more
Stop paying for water that isn't pure.
Every day without Pluvia is another day drinking unfiltered tap water. Switch once — save £4,500+ over 5 years.
or £100/mo for 12 months
Not convinced? Return it within 30 days of installation for your money back.