Clear terms. No surprises.

These Terms of Service govern your use of the MonsoWater website (monsowater.com) and the purchase of any products from us. By accessing our website or placing an order, you agree to be bound by these terms.

MonsoWater is operated by MonsoWater Ltd, a company registered in England and Wales with its registered office in London, United Kingdom. References to “we”, “us”, or “our” refer to MonsoWater Ltd.

We reserve the right to update these terms at any time. Continued use of the website after changes constitutes acceptance of the updated terms.

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Product images and descriptions on our website are for illustrative purposes. While we make every effort to display colours and details accurately, we cannot guarantee that your device’s display will accurately reflect the product.

Prices are displayed in GBP and include VAT where applicable. We reserve the right to change pricing at any time, but changes will not affect orders already confirmed.

We accept payment via major credit and debit cards, and other payment methods as displayed at checkout. All payments are processed securely through PCI-compliant payment providers.

Payment must be received in full before we dispatch your order. For subscription services such as Smart Service, recurring payments will be charged on the agreed billing cycle until cancelled.

We offer free standard delivery across the UK mainland. Estimated delivery times are provided at checkout and in your order confirmation, but are not guaranteed. We are not liable for delays caused by courier services or circumstances beyond our control.

Risk of loss and damage passes to you upon delivery. If your order arrives damaged, please contact us within 48 hours with photographs of the damage so we can arrange a replacement.

We offer a 30-day risk-free trial on the Pluvia water purifier. If you’re not satisfied, contact us within 30 days of delivery to arrange a return. The product must be in its original condition with all accessories included.

Refunds will be processed to your original payment method within 14 business days of receiving the returned product. We will cover return shipping costs for products returned within the trial period.

Replacement filters and accessories are non-refundable once opened, unless faulty. Faulty products are covered by our warranty policy.

The Pluvia water purifier comes with a 1-year warranty through Smart Service, included free with every purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, unauthorised modifications, or normal wear and tear.

Smart Service subscribers receive extended warranty coverage for the duration of their active subscription. To make a warranty claim, contact our support team with your order number and a description of the issue.

To the fullest extent permitted by law, MonsoWater shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product in question. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

All content on the MonsoWater website, including text, images, logos, graphics, and software, is the property of MonsoWater Ltd and is protected by UK and international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website or products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

We may revise these terms at any time by updating this page. Changes take effect immediately upon posting. Your continued use of the website constitutes acceptance of the revised terms. We encourage you to review this page periodically.

If you have any questions about these terms of service, we’re here to help.